Smith Schafer Earns ClearlyRated’s 2020 Best of Accounting Award for Client Service Excellence

Jun 25, 2020Firm Announcements

2020 Best of Accounting Announcement

Smith Schafer is excited to announce we are one of 40 firms across the country recognized with ClearlyRated’s 2020 Best of Accounting Award for providing superior service. Best of Accounting Award winners have proven themselves as industry leaders in service quality based entirely on ratings provided by their clients.

With its most recent client satisfaction survey, Smith Schafer received a Net Promoter®️ Score (NPS) of 84. NPS is used by more than two-thirds of Fortune 1000 companies for measuring client satisfaction and is based on a single survey question that asks clients how likely they are to recommend a business to a friend or colleague. According to global NPS standards, an NPS score of 50+ is considered excellent, with above 70 considered “world-class.” The accounting industry average was 24% in 2019.

Smith Schafer received satisfaction scores of 9 or 10 out of 10 from 87.3% of their clients, significantly higher than the industry’s average of 45% in 2019.

“We work hard to make service a top priority, and place importance on every client we serve. We are proud to be recognized for our efforts by our clients and by ClearlyRated,” Smith Schafer’s Managing Principal, Steve Erchul said.

On average, clients of 2020 Best of Accounting winners are 1.9x more likely to be satisfied than those who work with non-winning firms.

Why Clients Choose Us

  • Smith Schafer always provides great information for our business. They are thorough with our accounting and financial planning. We have leaned heavily on them with interpretation of the PPP Loan and COVID-19 planning. They have been instrumental in our success and are always very knowledgeable and quick to respond to any of our questions.
  • Smith Schafer has provided second to none service and value to my business and personal accounts for over 30 years. Their expertise and knowledge are unmatched by any other accounting firm I have encountered over all these years.
  • The relationship we have built over the years with the staff at Smith Schafer is one that can never be replaced. They are quick with helping us figure anything out, always willing to pick up the phone and walk us through any problem we are having. Also they are just all so friendly and kind!
  • We love our CPA team at Smith Schafer. They have helped us navigate many personal and business decisions.
  • Smith Schafer is very dedicated to their clients and always has their best interests in mind. They are very knowledgeable and thinking ahead to what the clients may be needing in the future. We would highly recommend Smith Schafer to our family and friends.

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